Coface Reviews | Glassdoor

Coface Reviews

Updated March 1, 2017
34 reviews

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Full-time Part-time

3.0
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Coface Directeur Général Jean-Marc Pillu
Jean-Marc Pillu
7 Ratings

34 Employee Reviews

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  1. "Underwriting manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Coface full-time (More than 5 years)

    Pros

    Nice benefits and work life balance

    Cons

    Company management and values have downgraded since 2011.

    Advice to Management

    Current senior management (HQ in Paris) is really bad


  2. Helpful (1)

    "Burn it cold in here "The negative reviews are true""

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Coface full-time

    Pros

    Most of my coworkers were friendly and understanding.

    Cons

    I have to agree with the comments made about Coface managing director. He's a total bully who is never satisfied with almost anything anyone does. He gets outrageously angry over the smallest mistakes, most of which are reversible and easy to fix. Plus, he regularly calls out and berates employees, no matter what their position, in front of others - both in person and on weekly sales calls.

    Advice to Management

    Also, the colossal turnover rate? Absolutely true. In the span of a few years, I witnessed around 10 people either quit or get fired, and have heard of at least a couple more who walked off the job before I got there.


  3. Helpful (1)

    "Shady like a rainforest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Los Angeles, CA
    Former Employee - Sales Representative in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Coface full-time (Less than a year)

    Pros

    Flexible, niche marketplace, home office, decent pay.

    Cons

    Lack of strong leadership. Across the board, it seems like as long as the numbers are where they need to be, management doesn't really care about your happiness, ethics, or you as a person in general. Very shady behavior from many, many people; everything gets brushed under the rug, though. Nobody really listens. The hardest workers get the most work, yet get nothing in return, while the slackers and suck ups get all the perks for little effort. Morale is the low in the company. Priorities are messed up.

    Advice to Management

    Pay more attention to what's going on in your offices. Listen to people. Respect is earned, not given.


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  5. "Human Resources Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Wonderful place to work. The management is amazing and is always open to suggestions from the employees.

    Cons

    The salaries are low and its difficult to grow in the company since the positions are full and people don't leave. It would be nice to have higher salaries.

    Advice to Management

    Increase salaries.


  6. Helpful (2)

    "Outlook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in East Windsor, NJ
    Former Employee - Anonymous Employee in East Windsor, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good for a college graduate, Lots to learn

    Cons

    No official training, office always open even on state of emergency days. Management is biased.


  7. Helpful (4)

    "Great job for 45+ year old American employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in East Windsor, NJ
    Former Employee - Anonymous Employee in East Windsor, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Coface full-time (More than a year)

    Pros

    The work/life balance is great
    The office is a low stress environment
    No real expectations of you to go "above and beyond"
    Great job for older employees who are looking to coast into retirement

    Cons

    The company is currently cutting costs and salaries are frozen
    Extremely limited growth opportunities for American employees
    Previous complaints from 2011 are still relevant and have not changed
    Toxic work environment for ambitious college grads
    Morale has deteriorated and is currently very low

    Advice to Management

    Provide learning opportunities and challenge employees
    Provide opportunities to develop new work skills
    Increase salaries to current market rates


  8. Helpful (4)

    "Hey do you have bad debt?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Dude in East Windsor, NJ
    Former Employee - Call Center Dude in East Windsor, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Coface full-time (Less than a year)

    Pros

    Everything is well planned out you just have to recite the script over and over and over and over and over and over again - Someone has to say yes to something
    Your comrades are pretty chill.
    Commute was close

    Cons

    This was warned, but it's a grind. You're dialing random companies all day asking those if they have accounts that need to be cleared up. Typically, a company would handle this stuff figured out so you're really trying to find sucker companies that don't know what to do or you ambush them at the right time.

    Your basic game was dial a number - possibly outsmart the receptionist and try to get sent to the Financial Controller - who was typically never ever there. Can't leave voicemails because hey it's a cold call. When you do talk to a decision person then you get a little further in your script during which they can hear your sales pitch through and through and just wait for that split second to say no and hang up.

    One of the managers has what seems to be an unstable personality who can often yell while you're on the phone with a potential person. Even if you're doing it correctly.

    The product they have is pretty cool - PI's getting bad debt collected would be grossly profitable, but it's a product very little people want and those more established companies already have their territory cut out.

    Timing - it's all about who you called, when you called and what you said - there's been times where their AGS statements have offended some people and others don't know what you're doing

    There probably aren't very many career advancements, but lateral seemed possible.

    Everything is monitored - it's telemarketing the most hated and despised profession on both sides of the line and you're asking people for accounts they themselves can't clean up. Good lucky luck. The amount of calls you make, how long, what you said, what you could say differently,

    I don't doubt that there isn't money to be made but there are many other professions that will pay you steadily for the same amount - thankfully i was founded through an agency

    Advice to Management

    Fire the bi-polar - let us leave voice mails - someone could call you back - the recession is over many companies have taken more precautions and step to prevent their accounts from defaulting so much and even if one or two slip through the cracks - it really isn't worth the trouble


  9. Helpful (1)

    "Bad! Run from this Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Chicago, IL
    Former Employee - Sales in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    I worked at Coface full-time (More than 8 years)

    Pros

    None lack of leadership free for all

    Cons

    Narcissist, manager on a power trip employees afraid to voice an opinion without fear of losing their job. no structure or rules

    Advice to Management

    Get people who sell not sit in an office all day. Role play with the agents on how to market product.


  10. "A global company in transformation after a deep internal crisis"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Coface full-time (More than 10 years)

    Pros

    Coface is a truly global company, where staff belong to a team (and feel that they belong) and where employees are proud of their company. For colleague that want to build an international career, with assignment in different countries, Coface gives excellent opportunities.

    Cons

    During the last 5 years (2011-2015), the company has gone through a very deep crisis, caused single-handed by the (ex-)CEO who was more focused on his own performance bonus and wealth management than on the wellbeing of the company and it's stake-holders. As a consequence of very short term decisions and genuine lack of understanding of a global business on part of the (ex-) CEO, the company has lost many long-term customers and many valuable team members. Short term cost cutting (always penny-wise and pound-foolish) created a significant under-investment in technology and a salary structure that is structurally and intentionally below the market.

    The new CEO with his renewed management team (albeit still very french-centered with 9 out of 14 Executive Committee members French Nationals that grew up in France) has a plan and has the drive to turn the fortunes around and the stock market is reacting favorably. From an employee point of view, the issue with salary structures isn't resolved, but talent management is clearly on top of the agenda now.

    Advice to Management

    Invest in people, don't skimp on salary and inflation adjustments, pay above median rather than below the 25% quartile of the market. People are the future and only with people can the strategic plan work. Keep a steady course and take the time for the team and the company to heal itself from the self-inflected crisis.


  11. "If you get a job there, take it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Paris (France)
    Former Employee - Intern in Paris (France)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing place to work in, friendly environment, excellent working conditions.
    Everyone is ready to help you and they respect your working hours.

    Cons

    The salary is quite low for interns, but this is normal in France.



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