Commerce Bank Reviews | Glassdoor

Commerce Bank Reviews

Updated March 12, 2019
331 reviews

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3.8
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Commerce Bank President and CEO John W Kemper
John W Kemper
26 Ratings

Employee Reviews

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Pros
  • "Outside of the credit department the company is very flexible on hours and respects the work life balance" (in 17 reviews)

  • "Good benefits including generous vacation, insurance and 401(k) match" (in 15 reviews)

Cons
  • "Work/life balance for reps are not important" (in 6 reviews)

  • "Part-time employees required to work weekends" (in 9 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great company very customer focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker II in Maryland Heights, MO
    Current Employee - Personal Banker II in Maryland Heights, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Commerce Bank full-time (More than a year)

    Pros

    Upward mobility ! There are people who get hired and within 3 months are promoted to management . This is great because most people think that you can’t move in banking, well commerce changed that . I love that you can really develop your career here with a great team to support you

    Cons

    No cons we have recently changed the way we do banking making everyone universal so just because someone is a manager, it doesn’t mean they won’t be on the teller line or opening accounts . Everyone shares the same responsibilities no matter what level they are in the organization.

    Advice to Management

    Keep up the good work

    Commerce Bank Response

    Oct 11, 2018 – Recruitment Marketing Specialist

    Thank you for taking time out of your day to share your experience working for Commerce. Commerce makes learning, development and internal hiring a priority and we are glad you are seeing it in your... More


  2. "Great Company, Great Culture, Great Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Banker in Kansas City, MO
    Current Employee - Commercial Banker in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Commerce Bank full-time (More than 3 years)

    Pros

    The team works together to drive business forward. I've worked at several different banks throughout my career, but this one treats its employees with respect and has taken a long term view of banking. The corporate culture here is phenomenal, and it is fully backed by leadership all the way up to the top. It's a place where you can build a long term career.

    Cons

    Compensation is slightly less than average. The opportunity to make up for it in bonuses can bridge the gap. Benefits are more expensive than other places I've worked.

    Advice to Management

    Keep investing in people, technology and new products and the company will keep being a great place to work.

    Commerce Bank Response

    Feb 28, 2019 – Recruitment Marketing Specialist

    Hello and thank you for your review! We sincerely hope all our team members feel the same as we do about the company culture and direction, so it’s rewarding to see how it truly makes a difference in... More

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer III in Kansas City, MO
    Current Employee - Software Development Engineer III in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Commerce Bank full-time (More than 3 years)

    Pros

    Great work life balance

    Cons

    No cons. However, Commerce is like a slow steady stable moving train, it will get you there, but a little slower!

    Advice to Management

    Move the train a little faster :)

    Commerce Bank Response

    Mar 14, 2019 – Recruitment Marketing Specialist

    Thank you for taking the time to review us, we think our employees are pretty great too! We’re so happy you have found a balance between work and the many other aspects of life so you can focus on... More


  4. Helpful (1)

    "Solid company, great pay and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internal Audit Senior in Kansas City, MO
    Current Employee - Internal Audit Senior in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Commerce Bank full-time (More than 5 years)

    Pros

    Competitive salary, generous PTO, flexible hours, great benefits (health, vision, dental, 401k, HSA, tuition reimbursement), and wonderful professional people to work with.

    Cons

    Overall, I think Commerce treats their employees well.

    Advice to Management

    Keep doing what you're doing.

    Commerce Bank Response

    Feb 28, 2019 – Recruitment Marketing Specialist

    Thank you for your glowing review and for your 6+ years of service! We appreciate your feedback and all you do for the team.


  5. "Strong company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Commerce Bank full-time

    Pros

    Easy work environment, job security

    Cons

    Lack of training and career development

    Commerce Bank Response

    Feb 20, 2019 – Recruitment Marketing Specialist

    Thanks for your input, we’re so glad that you are pleased with us as an employer. Our success is due to our great employees just like you! We appreciate your feedback on training and career... More


  6. "Approachable Management, Growth Opportunities, Progressive Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst
    Current Employee - Data Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Commerce Bank full-time (Less than a year)

    Pros

    - Management extremely approachable and down-to-earth
    - Culture very progressive for a bank
    - Tons of growth opportunities company-wide
    - Good pay, benefits
    - Regional reputation
    - 50+ year dividend growth
    - Increased stock price in 2018, rare for bank
    - Beat all peer banks in financial performance 2018

    Cons

    - Bank holiday policy is hot and cold (good for MLK/President's, bad for Thanksgiving, Christmas)
    - Departments throughout bank not integrated well

    Advice to Management

    - Integrate departments more, especially in same building
    - Clearer roadmap to promotions, raises

    Commerce Bank Response

    Feb 20, 2019 – Recruitment Marketing Specialist

    We are flattered by your comments. Our people, culture, and great company reputation are the reasons we were voted one of Forbes Best Employers in 2017 and 2018. We appreciate your constructive... More


  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Card Account Manager in Dallas, TX
    Former Employee - Commercial Card Account Manager in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Commerce Bank full-time (More than 3 years)

    Pros

    Good flexibility. Strong team. Entrepreneurial mindset

    Cons

    Dated technology. Inefficient processes. Slow to change.

    Commerce Bank Response

    Feb 11, 2019 – Recruitment Marketing Specialist

    Thank you for your four out of five-star review! We agree, Commerce has a great Commercial Card team in place throughout the country and the startup mentality is one the keys to its success. We are... More

  8. Helpful (1)

    "Horrible training and environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Columbia, MO
    Former Employee - Personal Banker in Columbia, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Commerce Bank full-time (Less than a year)

    Pros

    Decent benefits and insurance. Pay isn’t to shabby either.

    Cons

    Training is horrible. The systems they use are outdated and fragmented. Management pushes sales and can seem hostile at times. Processes and procedures are not clearly explained to new employees, so I didn’t know I wasn’t supposed to do things until I got talked to for doing them.

    Also, universal banking needs some tweaking. You literally have to jump out of your chair and run to the door at some branches to greet the customers at the door, which can be impossible at times. Design or remodel your branches for universal banking if you want it done that way.

    Advice to Management

    Revamp training and update your systems. Explain policies and procedures to employees if you want them properly followed.

    Commerce Bank Response

    Mar 18, 2019 – Recruitment Marketing Specialist

    Thank you for your feedback, we appreciate you taking the time to share your thoughts. We’re glad you were pleased with the Total Rewards package at Commerce, we put a lot of work into making sure... More


  9. "Poor manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Commerce Bank full-time

    Pros

    Good ability to learn how to resolve issues with clients and client accounts.
    Good vacation policy.
    Clients were family.

    Cons

    The supervisor turned out to be a bully and was reported to Human Resources. Human Resources tended to error on the manager side and did not listen to the employee. Manager did everything possible to make the work environment toxic.

    Advice to Management

    Get the manager into a treatment program for anger issues and bullying.

    Commerce Bank Response

    Mar 4, 2019 – Recruitment Marketing Specialist

    Thank you for your feedback, we appreciate the positive things you had to say about our collaboration and people focused culture. The remainder of your review is troubling- bullying and other... More


  10. "Lipstick on a Pig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Saint Louis, MO
    Former Employee - Marketing in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Commerce Bank full-time (More than 3 years)

    Pros

    • Work/Life Balance
    • Decent Benefits and 401k

    Cons

    The majority of executive and senior leadership are basically putting lipstick on a pig. The technology is old with band-aid fixes, legal and compliance rules all, and the amount of retail locations is absurd for 2019. This bank truly believes it is on par with the big banks in terms of technology and other services. They still sing about not taking bailout money during the recession, even though it was over a decade ago, which is probably their single greatest achievement.

    If you're a "Yes" man/woman and drink the ultra-conservative Commerce kool-aid, you can go far here. Otherwise, if you have ambitions stay away, you'll be the only salmon swimming upstream.

    Advice to Management

    Invest in people and technology. Take more risks.

    Commerce Bank Response

    Mar 18, 2019 – Recruitment Marketing Specialist

    We’re glad that the flexibility and Total Rewards were a pro for you, it’s one of our favorites as well (Paid federal holiday? Yes please!). Commerce Bank is a conservative institution, which is why... More