Computer World Services Reviews | Glassdoor

Computer World Services Reviews

Updated December 3, 2017
15 reviews

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2.9
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Frank Hameed
4 Ratings

15 Employee Reviews

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  1. "Oh boy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Computer World Services full-time

    Pros

    Co workers are amazing here

    Cons

    They have demolished the establishment and tried to underbid us all on pay

    Advice to Management

    CWS cool aid taste like poo


  2. "Tech level 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician Level I in Fairview Heights, IL
    Former Employee - Technician Level I in Fairview Heights, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Computer World Services full-time (More than a year)

    Pros

    Free Coffee Some really great people.

    Cons

    Political Environment, you service USA military service members but are not allowed to say Hooah, Oohrah, or Devil Dog to brothers and sisters in arms. The company works for the Federal Government, but the company and management are very anti government. They expect you to answer calls but have a time limit of 6 minutes or less to diagnose, annotate calls, and repair client PC's through the series of databases. Government Contractor that micro manages to the Nth degree.

    Advice to Management

    Get rid of floor management that does not allow Veterans to speak to Veterans in a positive manner. Slow down the training process and allow full time initial training for full time positions, do not push the volume of calls over the quality of the calls in order to meet your quota's. Pusing Service members off of the line in order to get more calls in not the right thing to do for the USA.

  3. Helpful (1)

    "Information Systems Security Officer IA analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Computer World Services full-time (More than a year)

    Pros

    Good company to work with. The contract I'm on just got renewed for at least another 5 years.

    Cons

    I've not noticed any so far.

    Advice to Management

    Keep up the good work.


  4. "Computer Refresh Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Computer World Services full-time (Less than a year)

    Pros

    Fiber optics, termination, cable pulling, testing, labeling, infrastructure, troubleshooting, Security Clearance

    Cons

    Don't have too many weaknesses

    Advice to Management

    Learn very quickly and have a firm understanding of how to execute and get the job done properly.


  5. "Dr Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Computer World Services full-time

    Pros

    None that I can think of

    Cons

    no flex time unless it was to benefit of customer. I was told if I disagree with this policy I had a choice about working for CWS. When I left because of this policy, I was told I was wrong.

    Advice to Management

    Listen


  6. "CWS"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Computer World Services full-time

    Pros

    flexibility and great staff guaranteed 40+ work week

    Cons

    management needs to be better a there job

    Advice to Management

    communicate better with staff and upper management


  7. "Tead Lead, Senior Specialist"

    StarStarStarStarStar
    Former Employee - Team Lead Network Engineer Information Technology Specialist in Washington, DC
    Former Employee - Team Lead Network Engineer Information Technology Specialist in Washington, DC

    I worked at Computer World Services (More than 3 years)

    Pros

    The ability to work with lot of different people getting all the energy to complete different project on time.

    Cons

    The inability to make sure that all users follow the protocol to place whatever problem they had to the help desk. for ticket to be created at times.

  8. "Lack of growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Computer World Services (More than 3 years)

    Pros

    Unique calls from fun people

    Cons

    The lack of leadership is so extensive that the turn over rate is through the roof. There is no growth opportunity what so ever with this company. The management has no clue how to lead and/or manage anything. This environment is toxic.

    Advice to Management

    Have your leads gain leadership skills and training before appointing them.


  9. "No people skills"

    StarStarStarStarStar
    Former Employee - DPS Customer Service Representative in East Saint Louis, IL
    Former Employee - DPS Customer Service Representative in East Saint Louis, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Computer World Services (More than a year)

    Pros

    The office is not too far of a drive

    Cons

    they do not pay their employee's a decent salary. When they acquire a new contract instead of bumping up pay. employee's get a extra work load and upper management gets a raise. It has happen 3 times since my employment there.


  10. "Average company, below average management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fairview Heights, IL
    Current Employee - Customer Service Representative in Fairview Heights, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Computer World Services full-time

    Pros

    Always under staffed which means there is always Over time shifts you can pick up

    Cons

    No guidance from management, no accountability for people that don't do their job, if you do your job well you get all the crap work and shifts dumped on you.

    Advice to Management

    learn to weed out people that can't preform or wont be reliable in the interview process. Hold your team leads to a higher standard, and ensure they are doing they're job. Implement a better training program


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