Contiki Reviews

Updated Nov 26, 2019

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3.2
58%
Recommend to a Friend
100%
Approve of CEO
Contiki President Adam Cooper (no image)
Adam Cooper
2 Ratings
Pros
  • "Friendships with coworkers, one free lunch and after work drinks per month(in 6 reviews)

  • "Amazing company culture, incredible work-life balance, super fun place to work(in 5 reviews)

Cons
  • "Cliques within management team, low pay, lack of career development, micromanaging style of leadership(in 7 reviews)

  • "Away from home a lot during peak season (but off-set with home a lot of low season so I had no real issues with it)(in 4 reviews)

More Pros and Cons
  1. "Awesome work environment"

    5.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Intern 

    I worked at Contiki full-time

    Pros

    -Everyone was very welcoming even though I was a summer intern -I learned a lot about what I wanted to do in my career

    Cons

    -too much down time between projects

  2. "Reservations Agent"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservations Agent 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Contiki full-time for less than a year

    Pros

    The people that you work with are all amazing.

    Cons

    -Schedule is all over the place and no consistency - Low pay and commission - No raises -No room for growth (if you do move up the pay isn't much more) - Very micro-managed -Everything that you do is being timed and if you aren't fast enough you'll be asked what is taking you so long - Tons of issues that are simple to fix to make employees more efficient are ignored - Reservations is the only phone number for people to call, so you will deal with every issue that people have such as, website issues, travel agent site issues, passengers on trip issues, etc. (you'll provide them the information for the best team to reach out to but they won't receive a response for several weeks or at all) -You can never provide a solution for them (you're just the middle man who has to get the answer from a different team 3 days after the customer called in) -Advertise that you will get a free trip after one year of service, but you don't and if you're lucky enough to eventually get one after a couple of years you must be there for 6 months minimum after you return.

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  3. "Great company!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Contiki full-time

    Pros

    Dynamic and positive workplace and culture.

    Cons

    Part of a larger organization where flexibility and agility may not be as easy as if it were it's own small company.

  4. Helpful (3)

    "Fantastic company to work for!"

    5.0
    Current Employee - Anonymous Employee 
    Recommends
    No opinion of CEO

    I have been working at Contiki full-time for more than a year

    Pros

    Good benefits, reasonable pay, team atmosphere, fun product to sell. Contiki is owned by TTC (The Travel Corporation) which is a family of brands- definitely room for growth within the company. The target market for the Contiki customer is 18-35s, so as you can imagine, it's a young and fun company to work for. You can start here in an entry level role and work your way up into a big career. Lots of employees are passionate about the brand and it's a happy work environment. Good work / life balance.

    Cons

    I have only been here about a year and cons are difficult. Incentive plan could use improvement and targets could be more realistic. That can be said about most jobs in the travel industry.

  5. Helpful (4)

    "Learn A Lot. Make Very Little."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Anaheim, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Contiki full-time for more than a year

    Pros

    You will learn a massive amount because the team is so small, but that also means that you will be doing jobs above your pay grade. My manager was probably the best part of working here; during the weekly one on ones I really got to express things I was struggling with (although I didn’t take advantage of this to the full extent I should have) and so she helped fight some battles for me. The flexible hours and work from home days are extremely unique and a really great bonus. There's a pretty good work/life balance at Contiki and if you worked long hours the day before, your manager will be understanding if you come in later or take off a little early. Additionally, since you learn so much here, at your next position you can start at a much higher level and make far more (I made $20k more at my position immediately after leaving Contiki, which I couldn't have done had I not learned so much and taken on so many projects while at Contiki).

    Cons

    The pay and raise structure is terrible. There are almost no performance bonuses and there’s a serious lack of team building and bonding. I didn’t feel appreciated by executive leadership because they have limited insight to what people actually do and how heavy their task load is. For being a young company, it doesn’t feel young due to the ownership and how closely it’s tied to the sister companies. If you want to learn a lot, but suffer financially, this is a good company to work for, but I never found that my workload and the depth of my responsibilities was fair to my salary. To gauge the difference, the salaries for the same position at other companies in Southern California (with less tasks, as my friends held those positions) started at $5-10k more than I was making... and after a year and a half, there was no raise or title change option, despite the clear understanding of how much my role had changed from the previous employee and the quantity and quality of work taken on.

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  6. Helpful (2)

    "Marketing Director | US Region"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Contiki full-time

    Pros

    Working for a travel company that is a young and fun brand allows me to embrace my creative and conversion- oriented mind frame. Contiki allows me to explore new ways to connect with millennials and travel agents through developing effective marketing strategies while defining the overall direction and goals for the marketing department. I have the opportunity to collaborate with the executive leadership team on how we are going to deliver our product in ways that will satisfy our customers while ensuring business goals and objectives are taken into account. I am also privileged to work with a dynamic marketing team of experts who help develop and implement tactics to reach our audience by carrying out these strategies. Coming from the digital agency world, although there are a lot of moving parts and the need for marketing to support many other internal departments with their requests, there is a healthy work/life balance that I am appreciative for at Contiki.

    Cons

    Contiki has a few antiquated systems in place that are currently being revamped. I'm eager to witness how streamlined the company will become once implemented. These new tools and software will allow us to leverage data and analysis further in order to make even better decisions than we do today. I would love to have a little larger budget to implement even more team building activities or gift cards to hand out when team member(s) exceed expectations during strict deadlines or a major campaign launch. We usually get 1 team lunch a month but surprise and delights every once in a while are great to have as well to show appreciation and to keep morale up.

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  7. Helpful (2)

    "Former Tour Manager, Current Product Manager, Contiki USA"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Former Trip Manager, Current Product Manager, North America in Anaheim, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Contiki full-time for more than 5 years

    Pros

    A life changing experience to say the least in every way, shape and form. You're expected to give your all, but that's not hard when you work for a company as inspiring as Contiki. I saw sights that consume me, met people that inspired me, and learned lessons about myself that I will carry with me forever. If you are thinking about applying for Contiki...just do it. Take a chance on a lifestyle that will open your eyes to the beauty that surrounds you and will teach you to look at the world in an entirely unique way. The stories I have are more about the passengers that I met than anything else. It's amazing seeing them open their eyes to that new way of seeing the world, and watching them fall in love with my country made me love it in a way that I never thought possible. I know some people think Contiki is just a booze cruise...just a Peter Pan lifestyle, but truthfully I had never had more responsibility in my life. It was the most incredible experience watching some shy, or awkward passengers transform into outgoing, confident, and inspired people over the course of a tour. Anyone who thinks Contiki is just about the party hasn't been paying attention in the slightest. I expected to work one summer as a TM. 5 and half years later, I've finally come off the road and am now working as the Product Manager for North America. I can honestly say I am a better person for having worked for Contiki. Now in the office, the vacation time and benefits are great, especially compared to the national average. I'd give it 6 stars if I could. The current management team for Contiki USA consists of former Trip Managers like myself, so there are opportunities for advancement.

    Cons

    Tour Managers (now called Trip Managers) do deal with a lot of stress. The time away from family and friends is difficult, but what you get in return is worth the time away. This is a lifestyle, not a job. It does take a certain type of personality to really thrive, so being a TM really isn't for everyone, but for the travelers out there, I can't think of a better way to explore. It's not a job you can do forever, but there are definitely opportunities to advance in the company into other roles, just as I have.

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  8. "Reservation Agent"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Contiki full-time

    Pros

    Fun atmosphere, great support system, chances for promotions, all around great place to work.

    Cons

    The Commission structure is on the low side. For a 10k booking, you can literally only make about 10 bucks.

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  9. Helpful (1)

    "Good but not Great"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Anaheim, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Contiki full-time for more than 3 years

    Pros

    This is a fun, young company to work for. Work attire is causal.

    Cons

    Since it is a young environment, it can feel like high school with people aligning themselves in cliques. Also, they do not offer competitive salaries or benefits because they don't need to. With a relatively young workforce people tolerate the low pay in exchange for the youthful/casual environment. It's a good place to start your career but not somewhere to stay long term.

  10. "Contiki may be a fun vacation; work here at your own risk."

    2.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Web in Anaheim, CA
    Doesn't Recommend

    I worked at Contiki

    Pros

    Great co-workers, top notch HR department, casual dress work enviornment

    Cons

    Lack of imagination, creativity, poor management, extremely high employee turn-over.

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Found 45 reviews