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Createspace Reviews

17 reviews

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2.8
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Jeffrey P. Bezos
7 Ratings

17 Employee Reviews

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  1. "Great Company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Coworkers, challenging, atmosphere, and benefits

    Cons

    A lot of transitioning but that is normal


  2. "A Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Services in Charleston, SC
    Former Employee - Member Services in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Createspace full-time (More than a year)

    Pros

    Reasonable expectations
    Motivating incentives
    Opportunities for Advancement
    Createspace is a modern work environment. The staff is friendly and good ideas are welcomed and rewarded.

    Cons

    Small cog, big wheel
    It's a big company; is it an Amazon Company? There are considerable redundancies with employees changing departments as departments are created, split up, dismantled
    Metrics can be brutal

    Advice to Management

    You guys are great.


  3. Helpful (2)

    "Great People, hard to advance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Agent in Charleston, SC
    Current Employee - Senior Customer Service Agent in Charleston, SC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Createspace full-time (More than a year)

    Pros

    The atmosphere is great and people are nice

    Cons

    Hard to grow in the company


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  5. Helpful (3)

    "A lot to be desired"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Summerville, SC
    Former Employee - Anonymous Employee in Summerville, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Createspace full-time (More than 3 years)

    Pros

    competitive pay and great benefits. The company looks great and inspiring on the outside, depending on your department destination. Some of the fellow employees are great, made many friends working there.

    Cons

    Customer service department managers play favoritism. Very opinionated. Acceleration path leaves a lot to be desired. Treat you like you should be honored to work for them. Some of their customers can be very ruthless.

    Advice to Management

    Treat your employees like people, not like a tool that you use to get want you want. Diversity is key. It is hard to practice diversity when you act in a circle of friends type of management. Customer Service is a stressful enough job on it's own without adding over-watch to the mix.


  6. "Publishing Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazon owned company that provides an awesome service to authors and publishers. Co-workers are a joy to work with.

    Cons

    No upward mobility within the sales department.

    Advice to Management

    Need better communications across departments


  7. Helpful (2)

    "CreateSpace"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC

    I worked at Createspace full-time (Less than a year)

    Pros

    Nice coworkers and managers.

    Cons

    Highly micromanaged. They care more about metrics than anything else, so you may find yourself in a situation where you have to take phone calls and discuss things you've had no training in whatsoever.

    Advice to Management

    If everyone is going to be on phones, everyone should receive the training for it.


  8. "Nice Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Coordinator in North Charleston, SC
    Former Employee - Project Coordinator in North Charleston, SC
    Recommends
    Positive Outlook

    Pros

    Job opportunities - Decent Pay - Stock Benefits - Friendly Atmosphere

    Cons

    You have strict metrics goals to meet which could cause you to loose your job despite excellent service.

    Advice to Management

    Balance customer service with metrics


  9. Helpful (3)

    "Job was not as advertised"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Creative Coordinator in Charleston, SC
    Former Employee - Creative Coordinator in Charleston, SC
    Doesn't Recommend
    Negative Outlook

    I worked at Createspace full-time (More than a year)

    Pros

    Starting pay was decent for an entry level position - $15.50 with stock options. Opportunities for overtime were typically available. Benefits were good. Liked my co-workers.

    Cons

    No room for advancement because of the structure of the organization. The job was advertised as a "creative" job but I touched the Adobe Suite maybe once a month. I felt tricked into working on the front line of a call center. The company is shifting towards exporting most of the design work to India, so I wouldn't expect this job to be around much longer. In my two years I saw a very high-turnover rate and significant company downsizing.


  10. Helpful (5)

    "Competitive stressful environment -- everyone acts touchy-feely, but advancement procedure & evaluations are cut-throat."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in North Charleston, SC
    Former Employee - Manager in North Charleston, SC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Createspace full-time (More than 3 years)

    Pros

    Relatively good management salaries for the area, especially when hired into a management roll (not quite as much when advanced from within). Benefits are very good, even providing some not required by law. Nice new offices with outdoor break area, walking path around the retention pond, separate smoking area (outdoors), small break areas on each floor and larger "cafeteria" room on ground level, monthly perks from HR/employee relations group like free pizza or bagels. Healthy food options available in the "cafeteria" machines, although they are pricey.

    Cons

    Overtime is a given unless you're an hourly customer service phone answerer.
    Customer service has hourly goals for number of calls handled, length of calls, length of customer wait time, and it's all tracked and used during evaluations to weed out the lowest performers -- who are put on a ridiculously difficult-to-accomplish performance improvement plan so they will eventually quit rather than be fired.
    Quality isn't considered -- such as how helping some customers might take longer, but they get the help they need and don't have to call back the next hour/day. It's all about answering the call fast, getting off the phone fast, and answering the next call fast.
    Bar is constantly rising based on numbers -- so a great performer from last year might maintain their level but still fall below the bar this year cause others have performed faster. Management looks at it as keeping the best and brightest workforce and continuous improvement. In reality, they are keeping the fastest, the most likely to brown-nose, and the least likely to assist customer to 100% satisfaction. It feels like survival-of-the-fastest, dog-eat-dog, and throwing people under the bus to make yourself look better.

    Advice to Management

    Ditch the complete evaluation of your company and employees' performances based on numbers and extra-curricular volunteer committees, activities and projects. Especially if you really are buying into the Amazon "be the most customer-centric company in the world" goal.
    Don't you know, faster is not always better.
    I don't care if I get the book tomorrow if my last set of corrections were not all made, or it's the wrong book, wrong color, torn or crushed during shipping cause you packaged it so fast to get it out the door. I don't care if you answered my call in 4 seconds and got me off the phone in 3 minutes if I do what you told me to my manuscript and it still won't load to the platform, or I order another sample and the spine text is still too small.
    Quality is only a quantifiable measurement if you base it on customer satisfaction evaluations of whether the problem is resolved on the first call, whether the customer has to call back regarding the same issue -- or one actually caused by the initial "resolution" being incorrect, and by customer satisfaction survey responses shortly following the point of contact - but not so soon that they haven't had time to figure out if the solution worked yet.
    Evaluating customer support staff and the corresponding technical support staff on how many calls/emails/queu items they can get through in an hour is ridiculously counter-productive to quality customer service. Your repeat call/email figures must be through the roof. The "we only answer what they ask" attitude is so annoying. Your staff knows the customer can't really proceed without further information, but they won't take the time to provide it because that would take longer, and they are evaluated on how fast they get to the next item, not whether they really helped the customer.
    Basing promotions on whether people volunteer for extra projects, serve on committees for continuous improvement, or are well-known by management outside their department is discriminating against those who quietly do well at their jobs and don't have the desire to be in the spotlight; not to mention those who have further responsibilities outside of CreateSpace -- like a family to care for, or another job to work because the pay is not high enough to sustain a lower-middle class life, or pursuit of educational advancement since you won't promote people from within into some positions unless they have a college degree even though they are clearly the best/most qualified person for the position.
    There is so much potential for this to be a wonderful place to work. Ditch the numbers. Ditch the current evaluation and grueling internal-promotion procedures. Care more about the quality of your product, the quality of your customer service, and the quality of the lives of your associates.


  11. Helpful (2)

    "High stress with high turnover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Createspace full-time

    Pros

    Great benefits. Great people. Creatspace is owned by amazon. There is a lot of room for growth as amazon is extremely innovative.

    Cons

    The company has worked hard to become profitable, unfortunately this meant getting rid of a lot of employees, but not lightening the workload for the employees still there. After a while you can start to feel like a robot as there is little room for creativity.

    Advice to Management

    Good employees need to be valued.



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