Createspace Reviews | Glassdoor

Createspace Reviews

Updated September 12, 2017
21 reviews

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3.1
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Jeffrey P. Bezos
11 Ratings

21 Employee Reviews

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  1. "Great place for motivated young people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Createspace full-time (More than 3 years)

    Pros

    Relaxed, casual work environment. Awesome coworkers. Lots of opportunity for advancement locally and globally. Engaged and down-to-earth leadership. Competitive pay and great benefits. Company is willing to invest in you if you are willing to work hard and commit. Professional development opportunities. Sense of doing something important. Love the customer focus.

    Cons

    It's very fast-paced - if you have downtime something is wrong. You will continuously be pushed to go beyond your comfort zone, which is great for learning, but stressful. Can be quick to burn out if you can't take the pressure in stride.

    Advice to Management

    I was very happy with management.


  2. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Createspace full-time (More than 3 years)

    Pros

    Relaxed and fun environment.
    Great benefit package.
    Flexible hours.
    The ability to work for a company that loves their customers.

    Cons

    Mediocre pay.
    Not much room for growth within the company, unless you relocate.
    Too much focus on metrics and numbers than the overall quality of work their employees do.
    It is mainly a glorified call center, because most of the services the company provides is outsourced. Not much is handled in-house.
    Not enough staff handle workload.
    Constant turnover of employees.
    Constant change of management.

    Advice to Management

    Do not micromanage your employees so much.
    Allow more time for them to work on their personal growth.
    Do not facilitate new processes before you've worked out the kinks.
    Be more transparent about projects, and reach out to your team for feedback and additional ideas more.
    Make sure you are constantly hiring new employees. The constant turnover makes it extremely difficult for your loyal employees to handle the extremely large workload.

  3. "In sales, very reasonable starting sales position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in North Charleston, SC
    Current Employee - Sales in North Charleston, SC
    Recommends
    Approves of CEO

    I have been working at Createspace full-time (More than a year)

    Pros

    -salaried however hourly: must clock in 40 hrs a week (minus vacation/personal/sick)
    - commission, stock with Amazon, other financial benefits
    - relaxed environment (Very causal bc computer only sales), co-workers are nice, office is great
    - most of the department can work remotely
    - Managers try to do their best to listen to your input, however a lot of red tape to go through with being Amazon owned (pro/con I guess)
    - Receive a decent amount of time off first year and builds each year on your start date with company (basically doubles)

    Cons

    - Phone heavy: your day-to-day is based around a cube, phone and laptop
    - Can be very mundane, basically do the same thing every day.
    - Authors can be very confusing, rude and demanding. You must have thick skin and a resilient attitude to be able to work here
    - You need to demand attention and involvement in projects in order to grow within the company. There is little growth in the sales department. However, being amazon owned (part of its many subsidiaries) you can always look into other positions with Amazon or other subsidiaries, which are basically endless.
    --therefore you will have career development assignments that you need to take seriously
    - It can be very overwhelming, some days you dread going in bc you don't know if it is worth it....
    - Gotta have an eye on the prize attitude

    Advice to Management

    Keep your employees engaged. Make time to help them with their career goals and see the big picture. High turnover will continue if you don't take this more seriously.


  4. "The best and brightest of Amazon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Analyst
    Former Employee - Customer Support Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Createspace full-time (Less than a year)

    Pros

    CreateSpace was one of the best places I have ever worked. Everyone in the office is beyond helpful and friendly to work among. I could not say better things about the company and the people that work there.

    Cons

    One of the hardest parts of the job is the types of contacts you get some times. It was not uncommon to have a pleasant conversation with one member then get the next person on the phone yelling at you. Luckily, the angry contacts were outliers and the majority of people who call and email in are nice and easy individuals to work with.


  5. "Great Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Coworkers, challenging, atmosphere, and benefits

    Cons

    A lot of transitioning but that is normal


  6. "A Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Services in Charleston, SC
    Former Employee - Member Services in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Createspace full-time (More than a year)

    Pros

    Reasonable expectations
    Motivating incentives
    Opportunities for Advancement
    Createspace is a modern work environment. The staff is friendly and good ideas are welcomed and rewarded.

    Cons

    Small cog, big wheel
    It's a big company; is it an Amazon Company? There are considerable redundancies with employees changing departments as departments are created, split up, dismantled
    Metrics can be brutal

    Advice to Management

    You guys are great.


  7. Helpful (2)

    "Great People, hard to advance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Agent in Charleston, SC
    Current Employee - Senior Customer Service Agent in Charleston, SC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Createspace full-time (More than a year)

    Pros

    The atmosphere is great and people are nice

    Cons

    Hard to grow in the company

  8. Helpful (3)

    "A lot to be desired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Summerville, SC
    Former Employee - Anonymous Employee in Summerville, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Createspace full-time (More than 3 years)

    Pros

    competitive pay and great benefits. The company looks great and inspiring on the outside, depending on your department destination. Some of the fellow employees are great, made many friends working there.

    Cons

    Customer service department managers play favoritism. Very opinionated. Acceleration path leaves a lot to be desired. Treat you like you should be honored to work for them. Some of their customers can be very ruthless.

    Advice to Management

    Treat your employees like people, not like a tool that you use to get want you want. Diversity is key. It is hard to practice diversity when you act in a circle of friends type of management. Customer Service is a stressful enough job on it's own without adding over-watch to the mix.


  9. "Publishing Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazon owned company that provides an awesome service to authors and publishers. Co-workers are a joy to work with.

    Cons

    No upward mobility within the sales department.

    Advice to Management

    Need better communications across departments


  10. Helpful (2)

    "CreateSpace"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC

    I worked at Createspace full-time (Less than a year)

    Pros

    Nice coworkers and managers.

    Cons

    Highly micromanaged. They care more about metrics than anything else, so you may find yourself in a situation where you have to take phone calls and discuss things you've had no training in whatsoever.

    Advice to Management

    If everyone is going to be on phones, everyone should receive the training for it.


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