Pros
When you think about who to work for, you should think of three different topics: pay, performance expectations, and culture.
Why do I rate Customertimes so highly? They excel in all three of these areas.
Pay: If you show that you are valuable, Customertimes will compensate you well. If you go above and beyond what you're expected to do, people notice. Not only will you be offered overtime (which is paid at time and a half... while on salary), but they will offer you more money if they can charge more for your time.
Additionally, they know that excellent Salesforce employees are hard to find and that there is a constant stream of employers trying to poach the best Salesforce talent. Customertimes does its best to compete.
Performance Expectations: If clients like working with you, it's obvious. Client relations is one of the most important metrics because it helps Customertimes grow as a company. If a client is willing to provide us with testimonials because of your hard work, it encourages more companies to work with us. This not only helps us to retain clients, but it helps us get additional work and builds our relationship with Salesforce. It is by far and away the best kind of marketing.
If coworkers like working with you, it improves morale and makes it easier to get work done. It means that you are a go-getter that doesn't mind going outside your comfort zone when asked. It means that you are a flexible and likable individual that people can rely on. It means that you can be creative to get quality work out of the door quickly. It means that you're always learning new skills and that people seek out your opinion and guidance when they need help. It means that people will look to you to solve problems with the client. It means you're a leader.
If you can accomplish these tasks, your performance will speak for itself.
Additionally, you are provided with a chart of expectations to see how you can grow from a Junior Employee to a Lead Employee. It's all spelled out in black and white, but honestly, if you can show that your clients and coworkers love working with you, the chart fills out itself.
Culture: Customertimes is a remote company that still somehow finds a way to have culture. Every other Friday, we have a lunch and learn session to expand our skillset. It might be a session to go over chrome extensions that will improve your output, or it might be a session for personal growth that will help you manage your finances. Lunch is provided via Uber eats, but more importantly, we have a blast learning and growing together.
We have company events, like wine tasting sessions, where Customertimes provides us with two bottles of exotic wine with a professional sommelier over a Zoom call. If you live in Florida, we even have in-person events at fancy restaurants.
Not only that, you get to work from home! You don't have to commute to an office and lose 33% of your free time commuting two hours a day to a noisy office.
What more could you want?
Cons
In the United States, Customertimes is still growing rapidly. Not every single policy is well defined and sometimes you'll be asked to wear many hats.
However, it gives you the opportunity to show that you can excel, no matter the circumstances. Some people will love this environment but others might need more order to function.
If you need someone to hold your hand and guide you through every interaction because there's not an official policy or guide, Customertimes might not be for you.
