Pros
Most of the middle management is pleasant to work with.
Cons
-C-suite completely disconnected from company and culture. Impose frequent substantial changes to the detriment of employees. -Insane RTO policy. Company had been fully remote for years. Changed policy to force only those in the DC area back in the office. End result is people being forced to go to an office where their manager and coworkers do not work, and take all of their calls on zoom regardless. -Pay is substantially below average for job titles in the regions they operate. -Numerous Health Insurance policy changes each year. Had to go an entire year without visiting a doctor due to the 'self-funded' insurance policy that was not accepted by any medical agency. -Multiple rounds off lay-offs, not due to overstaffing, but due to moving services overseas to use cheaper labor. All processes migrated this way have degraded substantially in service level.