2U Reviews | Glassdoor

2U Reviews

Updated April 21, 2017
253 reviews

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3.7
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2U Co-Founder & CEO Chip Paucek
Chip Paucek
196 Ratings

253 Employee Reviews

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Pros
  • We have fun and work hard, but there is no pressure to work too hard; there is a positive and healthy work-life balance (in 13 reviews)

  • Great people, work hard play hard atmosphere (in 12 reviews)

Cons
  • Creating a proper work-life balance (in 21 reviews)

  • The company is growing so fast that one hand doesn't know what the other is doing (in 10 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Representative in Landover, MD
    Current Employee - Admissions Representative in Landover, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 2U (More than a year)

    Pros

    has a very good work culture

    Cons

    fear of pigeonholing yourself because you are not building many transferable skills

    Advice to Management

    Develop your Team


  2. Helpful (2)

    "Admissions is a crappy department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Counselor in Landover, MD
    Current Employee - Admissions Counselor in Landover, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at 2U full-time (More than 3 years)

    Pros

    Pay is the only good pro for being in admissions.

    Cons

    Pay cut leaving admissions, unfair promotions, people will steal your intellectual property and get rewarded after they do. Untrained managers. Bias managers in regards to race and gender. Men get promoted much faster. African american receive disciplinary action much more than their equal(european) counterparts

    Advice to Management

    Stop micromanaging, stop creating unrealistic goals for big teams, expect more numbers from smaller team to offset the demand for bigger programs.


  3. Helpful (1)

    "Social club with varied direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at 2U full-time (More than a year)

    Pros

    Benefits
    Fun environment most of the time

    Cons

    I have to agree that there are management issues focused around social standing.
    One individual in particular is basically a glorified personal assistant and no one really knows what he does outside of that yet holds a lot of sway with the CTO.
    HR department could use some work.
    Very clique oriented.

    Advice to Management

    Focus on your real performers that add value and less on those who "fit in" socially.


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  5. Helpful (5)

    "Amazing until it's not."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Landover, MD
    Former Employee - Anonymous Employee in Landover, MD
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at 2U full-time

    Pros

    Incredibly young, vibrant office atmosphere. Many fantastic and dedicated employees. The CEO, Chip, really is an amazing and inspiring man. Lax dress code. Free snacks and coffee. Amazing new HQ.

    Some of the partner degree programs are truly incredible.

    Cons

    The company has grown too quickly for the CEO et al to keep up. The type of consistent quality that the organization had a few years ago has disappeared. The organization often promotes from within, but it is obviously not done in a pure meritocratic way, despite the promises of the employer. Many of the younger lower-to-middle managers are utterly unqualified and unprepared to manage. There is hardly any training for these managers and directors, which the laugh about. The young managers and directors are often unable to appropriately straddle the line between boss and friend. HR is terrible. They won't give you answers to questions that should be easy, they don't have written policies in place and then treat like an idiot for not knowing their unwritten policies.

    This company is a for-profit technology company. It is not an education company, and you shouldn't expect most of the employees to care more about education than business. This is particularly true in admissions.

    Stay away.

    Advice to Management

    Retrain lower and middle management as to what the founding principles of the organization are. Get rid of the middle-school clique nature of the lower and middle management.

    Don't mislead your new employees about the reality of


  6. Helpful (1)

    "Great Culture & Fun Place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Manager in Landover, MD
    Current Employee - Admissions Manager in Landover, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 2U full-time (More than 5 years)

    Pros

    Great company culture and fun place to work.

    Cons

    Promotions are not always given to those who deserve them. Seems very political. Not a lot of professional development given to tenured employees looking to grow.

    Advice to Management

    Work on professional development for managers.


  7. Helpful (1)

    "Challenging but Fun Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Student Support Advisor in Landover, MD
    Current Employee - Student Support Advisor in Landover, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 2U full-time (Less than a year)

    Pros

    Lots of company events, good perks, fun atmosphere, casual, fast paced enough without being too stressful

    Cons

    Can feel isolating at times, stuck in your own bubble, lack of professional development (being addressed currently)

    Advice to Management

    Foster more team and personal development, continue to foster a strong, fun, accepting culture.


  8. Helpful (4)

    "Great company overall, but not without flaws"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 2U full-time

    Pros

    Young culture, great people, bright company future and growth

    Cons

    Limited growth opportunities. Only a certain "type" of employee gets promoted and cliques/favoritism is rampant. Some managers in LA are still around and don't seem to be going anywhere despite numerous complaints by their employees, abnormal turnover, and general discontent on their team for years.

    Advice to Management

    Listen to your employees. When a manager gets repeated complaints to HR by their team members, and when everyone on their team keeps quitting, pay attention and take action.


  9. "Great Company...Lucky to be here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Counselor in Denver, CO
    Current Employee - Admissions Counselor in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Great culture
    -Great benefits
    -Company is always trying to improve
    -Voice is heard (for the most part)
    -Great pay
    -Progressive
    -CEO is awesome

    Cons

    -Job can be monotonous
    -Managers do not go through training

    Advice to Management

    Develop training for managers!


  10. Helpful (2)

    "Expanding quickly, limited opportunities for professional growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Admissions Counselor in Landover, MD
    Current Employee - Senior Admissions Counselor in Landover, MD
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at 2U full-time (More than 3 years)

    Pros

    The company is growing rapidly (doubled in size within two years) and isn't showing any signs of slowing down. The new Maryland HQ office will be full of great features, including a large on-site gym, multiple food vendors, and space for growth. Our CEO is passionate about the business model, and he is great at motivating the company for future growth.

    Cons

    Like several reviewers have previously mentioned, promotions are not consistently given to the most qualified employees. Rather, there seems to be some favoritism when reviewing internal candidates, and the decisions are made before the interview process begins. Many of the managers across departments have no prior management experience and don't offer mentorship opportunities to their team. Specifically within admissions, performance is almost entirely based upon metrics such as 75-125 dials per day and 2+ hours of talk time per day, rather than outcomes (enrollment). Depending on the degree program you work for, it can be challenging to meet your metrics if the lead gen/marketing team is not promoting the program to the right audience (perspective students). If you are considering working in the MD office for admissions, it's important to note that much of the growth within admissions leadership has occurred in the Denver office within the last year; very few opportunities for growth in the MD office. Lastly, you may have to work a 3-5 hour Saturday shift each month. This varies on the admissions team and has little to no benefit to your pipeline, but admissions directors and leadership want to show "we made every effort to meet the department's goals".

    Advice to Management

    Review how internal promotions and professional growth is managed. You have a lot of qualified team members who aren't presented with professional growth opportunities which leads to stagnation within teams. Create opportunities for high performing staff to rotate through rolls or departments as a way to gain experience and networking exposure.


  11. "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Marketing Coordinator in Los Angeles, CA
    Current Employee - Brand Marketing Coordinator in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 2U full-time

    Pros

    The culture and the working environment is great. Everyone is truly motivated to make a positive impact in the higher education space.

    Cons

    Working for a company that is growing so rapidly presents many challenges. Often times it can feel like you are spread too thin, or your bandwidth is exhausted.

    Advice to Management

    Continue to lead your teams, streamline process, and inspire others to care about the work we do.



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