Pros
Supportive environment in a stable job, remote opportunities to work from home, work is challenging in a good way, encourage to grow and professional environment. Lots of learning and growth, you'll never get bored.
Cons
While working for ADP is good, it's the clients that take a toll and cause burnout, you really have to develop strategies to not let them get you down, because they or their partner brokers will attack you and you are constantly dealing with the complaints. Your job title is HRBP or RM but you're actually in Client Success meaning, you do practically whatever it takes to retain the clients. If they want weekly meetings, you do it, if they have issues with tax, benefits, aca, cobra, garnishments, all of the above, you figure it out. Most of the week of training is a joke, you talk about personas and hcm solutions but the real job is knowing how all things function, how teams work in ADP, how to push internally to get the issue corrected or project across the finish line, you have metrics on everything and MUST meet them. Pay is on the mid to lower range compared to market for professional service and SAAS product. Opportunity to grow is limited, you can be top of your metrics, do the stretch projects but unless you play the game, you won't be promoted. Bonus is a joke, it has gotten significantly less and less year after year. The percentage is so bad, it's embarrassing to tell anyone.
