Just another call center - Client Services ADP Employee Review

1.0
Jan 13, 2021
Recommend
CEO approval
Business Outlook

Pros

There's a steady paycheck you can expect every other week but that's about it You get mailed candy for winning raffles or performing well.

Cons

The micromanagement is beyond horrible. Client services is a call center and managers will question you if you are not in the queue because you're typing up notes for 5 minutes or taking a quick break to the restroom. No room for growth or any movement. Most managers are lazy and pass off work to their associates and make the effort to not take escalations.

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ADP Response
5y
Thank you for the honest insights and assessment of ADP and we are sorry to hear about this experience. We value the time you spent with us and appreciate you taking the time to invest in writing this review.

Explore other reviews about ADP

5.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Good opportunity and work environment

Cons

Sales process can be out of your hands at times

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ADP Response
2mo
Thank you for the great rating and for sharing your ADP experience with us on Glassdoor.
2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
6d
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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