Good starting job, make sure you actively move around company, network fast - Associate Client Support Consultant ADP Employee Review

3.0
Jun 30, 2021
Recommend
CEO approval
Business Outlook

Pros

-WFH, Norfolk Office is in downtown area, lots of clubs, opportunities to network and get to know your collegues, easy to communicate with management, fun but still a lot of work

Cons

I would say don't get stuck doing the same thing for 3 years, that was my fault. I should have been more active in trying different roles and taking advantage of the free courses and development programs they have. Otherwise working in the call center gets super repetitive. Taking PTO was a nightmare, you automatically get 2 weeks of PTO and off weekends. With the workload you do, you must use PTO for doctors visits, etc. You can only take PTO if it's approved which can be a tedious process.

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ADP Response
4y
Thank you for sharing your experience and feedback with us on Glassdoor. We are glad that you enjoyed your time at ADP and we value your contribution. We will share your insights with our leadership, so we can better improve our process.

Explore other reviews about ADP

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Employees can dress in normal day to day clothing as long as it is tactful, events all month on-site such as the Farmers market . Hybrid work schedule: 3 days in office and 2 days remote Self-service coffee and cappuccino bat and beautiful break and recharge rooms.

Cons

None at all. I love my job.

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
1w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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