World Class Service ? Dont ask ADP clients. - Service ADP Employee Review

3.0
Sep 2, 2010
Recommend
CEO approval
Business Outlook

Pros

Great co workers. Local level of management tried hard to be supportive and fair, as long as you performed. Fair benefits. Best job I ever had.

Cons

Company was once proud of great service it provided to clients when I started. Client retention was a high priority. Satisfaction surveys meant everything. Management above local level are clueless. As time went on only numbers mattered. All the recently promoted regional managers and directors are good at are never ending meetings and dumping more work load onto an already overburdened staff. Basically too many chiefs and nowhere near enough indians. Raises in the last 3 years were non existent. Lay-off's targeted local level managers and senior level service personnel. Customers now wait twice as long or worse for a call back. Most feel that ADP is nothing more than a huge bureacracy that they are unfortuneately stuck with.

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance continued education opportunity

Cons

segmented internal departments some unreasonable client escalations

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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