Run from this role - Account Manager - Payroll ADP Employee Review

2.0
Sep 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Nice Co-workers, benefits are good, but medical could be better considering the amount of employees . Some management is good, some have their own agenda or favorites. They are not trained in Payroll or Account management. Most have call center backgrounds, which makes sense since this is a call center

Cons

Misleading about the role. You are not an account manager, you are a call center that assists clients with payroll issues. You have to make the corrections and fix the issues. Not like an account manager where you support and coordinate. It’s extremely stressful role and many people have left. You do the job of several people and are told they are listening to your feedback and make changes, when the changes do not come or completely have nothing to do with feedback. It’s very discombobulated and they keep changing things, because nothing is working or getting better. Unless you have a background in payroll and love to be stressed, and are call center oriented , I do not recommend applying. Other reviews that are positive are from other areas in the company and I am sure they are having a different experience. Dishonest from the start about the role . Not Account Managenent at all! Run!

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ADP Response
3y
Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review. Your experience and review help us to improve our overall processes and will be shared with our leaders.

Explore other reviews about ADP

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company to work for

Cons

Raises are not very consistent.

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ADP Response
2w
We are glad that you are enjoying your ADP experience. Thank you for your review.
1.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Resume Gold! Having the name on your resume opens doors because people know you can survive a high-volume, high-complexity environment. That’s where the benefits end.

Cons

Pay: It’s a joke. They expect specialized, expert-level work and deep tax knowledge for a base salary that is way below the market. They use the big name as an excuse to underpay you. Work/Life Balance: You are never truly off. To hit the impossible quotas, people are forced to work off the clock just to keep up. Management knows this is the only way the work gets done, but they look the other way so they don't have to address the workload. Management: They are manipulative and not leaders. Instead of helping with the workload, they use moving goalposts and vague promises of growth to keep you running. There is no advocacy for employees. Make sure to get everything in writing. Some get amnesia. Quantity over Quality: It’s a sweatshop for data. You’re forced to rush through complex setups just to hit a Go-Live count to appease Sales. Accuracy is key, but it often takes a backseat to volume, which is a nightmare for anyone who cares about doing the job right. No Room to Grow: There is no real way to move up. ADP is a lateral move company, and that’s only if your management doesn’t stand in your way and prevent you from leaving for another internal team.

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ADP Response
2w
Hello and thank you for providing your insight into your experience working for ADP. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com
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