Well, if you're in an economically repressed area, you're set! - Client Service Representative ADP Employee Review

2.0
Jan 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Great paid time off policy. Great diversity. It's interesting - You literally learn something new each day. Some flexibility with your work location. Decent but definitely not phenomenal benefits. They used to have fantastic tenure with many employees have 30+ years of service.

Cons

As most ADP employees will tell you, "You won't get rich by working at ADP". You do not get cost of living increases, you get merit increases. This means that if you work diligently and get a well above average performance review, you won't see much reward for that when it comes to your annual compensation. It's usually somewhere around 3% and that being on the higher end of the percentages. Promotions to a higher salary grade are at 4%. Bonuses are based on pay grade and for your average worker bee - those are between 5% and 7% of your annual income, so for most people this means catching up on bills, not buying a new car or taking an exotic vacation. There will be a push for employees to "homeshore" and then a couple of years later, there will be push for "intact teams" where you will need to be located in an office. Several departments were sent offshore and now we have "nearshore" teams, which means that the new hires and headcount replacements will be located in El Paso, Texas or Alpharetta, Georgia. This works well for the company because they can basically get two employees in either of those two locations for the cost of one in another less economically repressed areas (i.e. La Palma and Pleasanton, CA).

Explore other reviews about ADP

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

There was no downside to working there

1.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Resume Gold! Having the name on your resume opens doors because people know you can survive a high-volume, high-complexity environment. That’s where the benefits end.

Cons

Pay: It’s a joke. They expect specialized, expert-level work and deep tax knowledge for a base salary that is way below the market. They use the big name as an excuse to underpay you. Work/Life Balance: You are never truly off. To hit the impossible quotas, people are forced to work off the clock just to keep up. Management knows this is the only way the work gets done, but they look the other way so they don't have to address the workload. Management: They are manipulative and not leaders. Instead of helping with the workload, they use moving goalposts and vague promises of growth to keep you running. There is no advocacy for employees. Make sure to get everything in writing. Some get amnesia. Quantity over Quality: It’s a sweatshop for data. You’re forced to rush through complex setups just to hit a Go-Live count to appease Sales. Accuracy is key, but it often takes a backseat to volume, which is a nightmare for anyone who cares about doing the job right. No Room to Grow: There is no real way to move up. ADP is a lateral move company, and that’s only if your management doesn’t stand in your way and prevent you from leaving for another internal team.

2
avatar
ADP Response
2w
Hello and thank you for providing your insight into your experience working for ADP. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com
See reviews by: Helpful|Rating|Date|All