Sr Underwriter Technician - Anonymous employee AIG Employee Review

2.0
Dec 12, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home, PTO, "OK" health benefits/401k

Cons

**1.5 stars **No salary increases. Management has told us there's a salary freeze however according to current CEO Duperreault, this is NOT the case but it's been the running dialogue for years. **Dept. bonus based on percentage of allotted "pool of funds"; example: $100k for all employees, department will give 83% of 100%. If division/company has paid out a lot of losses, a bonus would be lower - or minimal that year. Fortunately that has not been the case - however due to wildfires in CA ('17) & hurricanes, that may not be the situation in '17. **For a larger bonus, mgmt. will say - take on more work, volunteer for projects, take training seminars, IT DOESN'T MAKE A DIFFERENCE! No doubt upper mgmt./CEO's get a nice bump annually. **Job opportunities within dept. - limited. From UT, next step is UW - applicants generally need 12-18 mos as underwriter tech & shadow with UW. Several people were promoted to UW (only a UT for approx 6 mos) & did NOT shadow/train as required. Employees found out they're part of an "UW in training" program that's been kept on the down-low. Current UTs who've been vying for UW positions, were passed over. Plain & simple, poor business practices but if you're "in" with management, you have an opportunity to skip the line. Other employees, who've since left the dept., were told by upper management, they'd have no chance to become an UW. Understandably, there are quite a few disgruntled employees, with many looking to find other positions within AIG (outside dept) or outside the company **It's easy to say leave, but as you know, it's hard to find another job

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May 27, 2026
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Pros

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Cons

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3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

AIG pays well. Pretty good benefits package & bonus structure.

Cons

The work is wild at AIG! Also, there are ALOT of people at AIG so, everybody has to weigh in on everything you do...keeping you bottlenecked in your work flow. AIG is not the place for a brand new, entry level adjuster breaking into the commercial space and they pretty much only hire experienced people HOWEVER, it does not matter-management will not trust your experience therefore, there is little to no autonomy! You will find yourself touching the same thing 3 or 4 times because your always waiting on permission or someone else's opinion on something, etc. You got to get permission to send for conflict check, got to get an opinion to answer a demand, a tender, an ROR ltr. .. they pounce on defense counsel's hourly rate to be cheap with them which makes them work w/less efficiency...dragging the claim out so they can get their billable hours. You will work your fingers to the bone for that good pay & you will be frustrated and exhausted, ALL THE TIME!...The environment is pretty stuffy w/a very high stress level, (especially with long time AIG employees who definitely drink the "kool-aid" and think they are hot stuff). They will keep you in dumb meetings on your claims all the time presenting your claims with everyone scared to make a decision plus, they never want to pay the claims, they are cheap as hell. They will make you have to scramble at a mediation to get more money even though you told them what you needed when they forced you to present the same claim to 3 different people before the mediation date. To me, management are glorified overseers who still handles the claim...they just tell you what to do or, they come behind you and second guess everything. And, they are trying to enforce 3 days in-office a week (which is hell for ATL traffic) plus, it's crowded on the elevator (which seems to get stuck more often than what I am comfortable with) and trying to find a desk when everyone decides to come in at the same time. It's a good temporary move....if you need the advanced commercial experience and/or want to reset your pay...stay for 1-2 yrs then, go somewhere else with work from home and a little more professional autonomy.

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