2.0
Mar 19, 2013
Former employee, less than 1 year
Fort Worth, TX
Recommend
CEO approval
Business Outlook
Pros
The managers were nice and willing to work with agents with anything they might need. The break rooms were nice and moderately stocked. The pay is good and the hours aren't bad. Never had to work a weekend.
Cons
They were slowly letting go all of their temporary employees under the guise of "they weren't the right fit" even though all of the reviews about the agents were on par. As the numbers in the U.S. support desk dwindled the numbers in Malaysia (Kuala Lampur) grew. As the numbers overseas grew the comments from the english speaking employees that were being supported grew very negative. More time was wasted on trying to get through the language barrier than fixing the issue.