Disappointed with managements professionalism - Customer Service Representative AIG Employee Review

Very poor management. Managers perspective is to look down on general employee's and fail to understand how to provide good customer service resulting in incorporating methods that only agitate customers. management also has the "good-ole-boy" attitude when promotional opportunities are posted. To the point as where if the people they want to select do not submit for the job the job will mysteriously be pulled from the active postings.