Farmington Call Center Sucks - Examiner AIG Employee Review

Good vibe and work life balance

slow and outdated tech stack

Salary and vacation days are good but be careful you are not taking on multiple roles for this position.

If you’re considering applying, make sure to ask in the interview: Will there be someone else doing what I am doing? If not, the team is understaffed and all the responsibility will rest on your shoulders. Even with the vacation days, your days will be swamped and stressful. It is NOT worth it. Out of curiosity, I’ve been looking at their latest job postings for my department and there is so much packed into one role, it’s wild. You can tell the person they’re trying to replace clearly wore too many hats and it will be a long struggle to fill this position. Are my team members working in other time zones? You can face several early morning calls based on their hiring pattern. Some teams will require annual or quarterly traveling. Over the years, the company is hiring mainly white managers domestically in the USA, while lower roles are hired abroad or contractors. Meetings to accomodate offshore hours are brutal. What percentage of the day is in meetings? If you don’t have time to deliver on output because of meetings, you will likely have to stay late to complete the work. The company seems to hire very good talkers but not a lot of do-ers. Several meetings involved more people than needed. Managers seem to think “if I have to suffer through this meeting, everyone has to suffer”. If managers are fortunate enough to delegate the deliverables, they can handle some meetings by themselves. Who would be handling my onboarding and training when I start? If it is not your direct manager, your early success will be at the mercy of your peers who understandably are not responsible for onboarding you. Sadly, I have observed that the people-managers do not like to manage people. In fact, they value those that manage the manager and the team’s roadmap plan for them. The managers don’t seem to want to oversee the team or their deliverables. If there is a job change (salary, position, hours) how is that communicated? In my experience these things were not communicated or consented to. The change would apply in the system and you would have to conform accordingly.