AIG closed the wrong operations center - Ops Development AIG Employee Review

Management treated employees like robots and pushed them to the point of exhaustion. When the company started to tank in September 2008, incompetent senior management left employees in the dark and created a culture of mistrust and fear. They closed the profitable Midwest Operations Center in Milwaukee and relocated operations to Houston TX, thinking they could take the strong Midwest work ethic and instill it into the remaining employees. Too bad management's poor transition planning set them up to fail, and now they're left struggling with the little work they have coming in from their field agencies.