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      Allstate

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      Allstate reviews

      Great Place to Build Customer Service Skills with Strong Support - Customer Service Allstate Employee Review

      5.0
      Apr 12, 2026
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable company with strong brand reputation Good training and onboarding for new reps Clear procedures and scripts make it easy to learn the role

      Cons

      Fast-paced environment with a steady flow of calls Performance metrics can feel demanding at times Some calls can be challenging depending on customer situations

      Explore other reviews about Allstate

      5.0
      Apr 15, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Able to control the workflow and make sure the required RMBC and UW are done.

      Cons

      Corporate is in compretition with you. There used to be rules against competing brokers in some industries. Now corporate has rerouted your phone and will offer quotes to calls before you can even speak with them. There are no benefits at local offices. The owners are greedy money hungry and could care less about anyone but themselves.

      4.0
      Jun 1, 2026
      Independent insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Local office had great support from my EA and coworker.

      Cons

      Systems constantly changing, poor IT support, state regulations constantly changing. No benefits in local offices and our rates are too high to compete.

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