Not exaggerating. - Claims Adjuster Allstate Employee Review

2.0
Nov 3, 2008
Recommend
CEO approval
Business Outlook

Pros

Crazy good benefits. They always buy food and candy for you for job well done as an office. When we have time, the office *tries* to have fun with theme days. Which defiantly breaks up the mundane.

Cons

Current downsizing. Hiring college grads instead of experienced individuals. Takes over a year for company to have enough data to make adjustments to improve workflow. If you're a claims adjuster, you'll understand that on Mondays coming into the office, expect on average 15 claims that are due either on Monday or Tuesday to make intial contact... and of course, you cannot get a hold of. And not many can call out all 15 claims while balancing pending and returning incoming calls... not to mention assisting with general inquiry calls the office receives daily. Throughout the week, claims starts to slow down, you catch up, then its back on Monday for hell.

Explore other reviews about Allstate

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Work life balance - Opportunities to grow - Great leadership - Challenging yet rewarding work - Open to new ideas and positive changes

Cons

- Partial knowledge gap when it comes to technology

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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