Not what I expected - Inside Property Adjuster Allstate Employee Review

1.0
Jul 13, 2012
Recommend
CEO approval
Business Outlook

Pros

Good benefits...compensation to start is average

Cons

Insuffient Training. I started working with this company approx 10mos ago and the training was very poor. They sit you in a room and talk your ear off about systems you haven't been able to work on and then after several months of not having you added into NextGen, Xactimate or Alacrity, they expect you to operate with thorough knowledge. When you ask questions, lower management tells you that they have already gone over the material during training which is not hands on. You are expected then to manage a full overload of claims with little to no errors. Getting an outside adjuster is nearly impossible when you need one to visit a property and the calls just keep coming. Follow ups must be made consistently and turn around to settle claims is 7 days or you won't get credit. You are expected to meet impossible expectations of settling & closing claims with little experience and support and get slapped on the wrist for settling after the 7 day period when you knew in the first place that 1/2 of those claims should have gone to an outside adjuster but there are not enough field adjusters and you don't get compensated for working extra hours unless a CAT has been declared.

Explore other reviews about Allstate

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Work life balance - Opportunities to grow - Great leadership - Challenging yet rewarding work - Open to new ideas and positive changes

Cons

- Partial knowledge gap when it comes to technology

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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