Pros
I currently work as a claims employee in a Midwest office. Our particular office has great leadership and a nice environment. The benefits are amazing and have been a big motivator to stay with the company. 22 days PTO, option to "buy" 5 more, 401k with match, a pension, health/dental/vision, tuition, the list goes on.
Cons
It's claims. Claims sucks. People are so unreasonable and angry they're in this situation to begin with. We only talk to people on their worst days and they take it out on us. It's tiring to get cursed out day in and out. You end up hating everyone in general, it sucks the soul out of you. The workload is unrealistically high but that's industry wide. Every insurance company hires just enough claims people to keep you frantically behind on your work at all times.