overworked and underpaid - zero stars - Inside Adjuster Allstate Employee Review

1.0
Jun 28, 2022
Recommend
CEO approval
Business Outlook

Pros

Theoretically good benefits and lots of opps, but health insurance is pretty minimal high ded plans and opportunities depend on networking (knowing someone) and never came to fruition for me.

Cons

In claims they keep piling on the work, adding claims and tasks to do each day, expect you to work 24/7 to keep up and you are salaried. They never opened cat pay or event pay and in the end you end up working for less than minimum wage. Started out at 5 claims/day then because they just don't have enough people, it grows to 7 new claims per day in addition to all the other duties including dealing with their crappy GHRN vendor program. They are driven only by metric - how fast you call the customer (not if you really make contact or not), etc and no leeway/slack at all for any thing even computer issues with their own laptops and phones. They expect you to use your personal cell phone if their Avaya phone system goes down. The managers cannot or will not help in anyway. Their idea of management is by iron fist. They cannot train new adjusters fast enough and adjusters keep leaving in droves and piling up the angry customers and work load. Stay very far away from this company if you are an adjuster. They abuse their employees and they could care less.

Explore other reviews about Allstate

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Work life balance - Opportunities to grow - Great leadership - Challenging yet rewarding work - Open to new ideas and positive changes

Cons

- Partial knowledge gap when it comes to technology

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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