Service Quality vs. Sales Performance Goals - Customer Representative-Woodridge IL Allstate Employee Review

3.0
Nov 4, 2010
Recommend
CEO approval
Business Outlook

Pros

PTO, Benefits, Pay, Cleanliness of Site, Comfortable and Spacious Break Areas, Onsite Fitness Center, Friendly and hardworking co-workers, easy access to express way, located in great community.

Cons

In addition to the sales dept., as a customer service representive your employment depends on meeting monthly sales goals. Promotion depends on 3 things: -1- Whom you've aquainted yourself with -2- Who has chosen to aquaint themselves with you -3- Your ability to ignore the poor processes, excessive requirements, and unfortunately sometimes relationships associated with your previous position Out of date processing systems No empoweremnet assist the customer, even for tenured employees--most customer concerns require additional action from a back office dept-1week turn around time.

Explore other reviews about Allstate

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong brand recognition makes conversations with clients easier.

Cons

Compensation and commission structures can feel inconsistent depending on the office.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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