Pros
I actually really enjoyed the training portion of this job and felt that everyone I worked with wanted the best for customers and wanted to help each other. Solid benefits for the most part. I had worked with Allstate in the past and they tend to take care of their employees. 3-4 months of paid training was excellent. The pay itself was also very nice and appropriate for this position. The managers I worked with had their own pros and cons, but in general they would be available after work hours to try and help people with their claims, and were very supportive and understanding when employees had struggles or concerns.
Cons
For this position, I think the expectations of how claims were to be handled were vague to the point that it felt as though, even though an adjuster may have a solid understanding of the policy, we needed to constantly ask managers for assistance with what specific pieces of information or documentation we needed in order to make a decision on a given claim. In this position, you receive 3 new claims each day most days, and as a new hire, while they do start with maybe 1 new claim each day, it is very easy for these claims to build up, even if you are doing your best to manage them. This position requires someone who is not afraid to "harass" people over the phone (there are situations where a document or something is needed to resolve a claim), since new claims are received daily, and failure or fear to do so, even if you're doing everything else right, can lead to a buildup of claims that is unmanageable. This buildup of work makes the job feel constantly unpredictable in a way that is more stressful than exciting.