Absolutely awful - Auto Claims Adjuster Allstate Employee Review

2.0
Jun 10, 2025
Recommend
CEO approval
Business Outlook

Pros

None. There are literally no pros to this just unless you're just trying to have your license test and application paid for.

Cons

Unmanageable workload. 5 new claims every single day including weekends so you see 35 new claims a week and they expect you to clear out all these claims in 1-2 days even when insureds and claimants don't answer the phone. The training is a joke. They basically give you 50% of what you need and expect you to figure out the rest on your own. The biggest issue is they hire you telling you it's an hourly role and 40 hours per week. 2-3 months after training when you're off probation and into "production" they switch you salary with no pay increase and then expect you to work 55+ hour weeks to keep up with the insane load of claims.

Explore other reviews about Allstate

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong brand recognition makes conversations with clients easier.

Cons

Compensation and commission structures can feel inconsistent depending on the office.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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