AWS Premium Support is a call centre - Cloud Support Engineer Amazon Employee Review

2.0
Sep 19, 2018
Recommend
CEO approval
Business Outlook

Pros

You learn a lot initially. Good people willing to help. Very good place to learn how not to manage people.

Cons

No matter what the recruiters tell you it is just another call centre. All they care about is numbers. If you cannot make the required numbers they will replace you with someone who can. No matter how good you are they work out a percentage of people yearly and it might be you. Some very bad upper management decisions and appointments in recent years.

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5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive hourly pay in many locations Benefits may include health insurance and tuition assistance Flexible scheduling options at some warehouses Opportunities for overtime and extra pay Entry-level job with minimal experience required

Cons

Physically demanding work with long hours standing or lifting Fast-paced environment with strict productivity targets Repetitive tasks can become tiring Work schedules may include nights, weekends, or holidays High stress during peak shopping seasons like holidays

5.0
Jan 10, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

3159
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