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      It was okay until it wasn’t - Customer Service Representative (CSR) Amazon Employee Review

      3.0
      Feb 23, 2021
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Select your own schedule Work from home Low call volume during off season VTO often during off season Self work scheduling allowed a good work home life balance Frequent reward based incentives to encourage positive work performance

      Cons

      During prime season part time workers were required to work full time. Shift bids (self scheduling) was based on metrics. High call volume during prime season Managers don’t care Hard to move to a higher level position if you came in as a CSR

      Explore other reviews about Amazon

      5.0
      Dec 25, 2025
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bias for action and trust

      Cons

      Too much competition internally at all levels

      5.0
      Jan 10, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

      Cons

      You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

      3159
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