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      Metric driven Big brother Hostile environment - Customer Service Representative (CSR) Amazon Employee Review

      1.0
      Nov 26, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      customers appreciate American agents that can swiftly solve problems

      Cons

      Top performance and perfect attendance still results in terrible shift High pressure to exceed goals for minimum wage No control on career path Off shore associate get better treatment

      Explore other reviews about Amazon

      5.0
      Jun 16, 2026
      Sde-2
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Access to latest tech - High pay - Work at scale - Full Agentic

      Cons

      - sometimes process takes time - restricted to use internal tools

      5.0
      Jan 10, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

      Cons

      You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

      3159
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