Honest Feedback - Anonymous employee American Express Employee Review

My experience at American Express raised several serious concerns about leadership, culture, and decision-making. One of the biggest red flags was hiring without clarity. Teams often did not seem aligned on what role they were hiring for, what success looked like, or who actually fit the position. This led to confusion, shifting expectations, and unnecessary pressure on new hires. Leadership accountability was another major issue. When things went wrong, leaders rarely owned their decisions. Instead, blame was frequently pushed down to junior employees, even when the root cause was unclear requirements, poor planning, or constant last-minute changes from the top. There is also a lack of transparency and honesty. Important information is often withheld or changed without clear communication, which creates a culture where people feel set up to fail rather than supported to succeed. Advancement and job security did not appear to be driven purely by performance or quality of work. Connections and internal politics seemed to matter more than actual delivery, which was demoralizing for those who genuinely tried to do the right thing. Overall, while the company promotes strong values externally, my day-to-day experience did not reflect them. There were numerous red flags throughout my time