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      American Express

      Engaged Employer

      American Express reviews

      Customer Care Professional - Customer Care Professional American Express Employee Review

      4.0
      Mar 10, 2018
      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Commissions were amazing. I made almost 2k-3k extra a month on top of my hourly salary. Schedule flexibility was amazing...as long as time off was available in they system, you could take it off....no need to request time off...if its available, you take it off.

      Cons

      Call center environment...call after call after call, after call....especially if you worked the 10 hours schedule 4 days a week like I did. I would urge you to stay away from the 4 by 10 and just do the regular 8 hours a day, 5 days a week. Also no upward mobility....but if your making good sales then upward mobility doesn't matter. You can make 6 figures a year staying in the same position if you want...but if you have bad surveys, It can affect your commissions

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      5.0
      Jun 8, 2026
      Manager, strategic planning
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and benefits

      Cons

      Outdated systems and people repeating work

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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