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      American Express

      Engaged Employer

      American Express reviews

      If the people make the company then American Express is in trouble. - Database Analyst American Express Employee Review

      1.0
      Apr 8, 2009
      Database analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The opportunity to work with diverse cultures. We routinely speak with people in India, England and Mexico. We regularly work with people in New York and Florida.

      Cons

      Everywhere there are people in jobs they aren't qualified for. Usually it's because the organization or job has changed a lot but management is too afraid to get rid of the people that haven't kept up. People were promoted before they were ready. We've outsourced jobs to very unqualified people.

      Explore other reviews about American Express

      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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