Great Company, Terrible Job - Platinum Customer Care Professional American Express Employee Review

3.0
Jan 16, 2019
Recommend
CEO approval
Business Outlook

Pros

great benefits; variety of schedules; good pay with bonuses; thorough training; on-site resources; opportunities for overtime; room for growth; friendly coworkers

Cons

Call center environment was toxic; no flexibility during shift; timed bathroom breaks; favoritism among management; very competitive for promotions; a single call can affect your stats and bonus for the entire month; heavy call volume of angry, elitist people is draining and can affect your mental well-being

Explore other reviews about American Express

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

flexibility. good communication from leaders. opportunity to learn more

Cons

l little rigid- must do things a certain way.

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

201
See reviews by: Helpful|Rating|Date|All