Pros
Great benefits and ok pay. I loved the cafeteria. The people who worked there were super friendly and nice. Amazing training. I knew what I was dong on the phones and it gave me confidence when I talked to customers. The equipment and office tools were amazing. I loved my office space they gave me.
Cons
If you don't like being micro managed about every little thing you do, don't work here. This job knew when you were going to the bathroom and if you didn't get back on the phones in time, a ton of managers would harass you about it. This company is all about politics, drove me crazy. I worked customer service which is amazing for the customer but the employees are all under appreciated and burnt out and management doesn't care. They also have a meeting were you sit and listen to your calls in a room with the area president and your manager and his manager of the company, can we say stressful job people! If they weren't so strict about the time you spent there and would actually get to know the employees and not treat them like robots, it would have been better. The schedules were a joke, basically the people who would kiss upper managements butts got promoted and got the schedules they wanted. It wasn't the most skilled employees like they say when they hire you. I hear other departments in the company are better but this department is horrible and all about who is friends with the boss.