Awful company with a bad culture and poor management practices - Manager American Express Employee Review

1.0
Mar 16, 2013
Recommend
CEO approval
Business Outlook

Pros

- Good training to manage up well and learn about personal brand - Good work life balance on the whole. Working day between 8am-6pm

Cons

- Stack performance ratings unfortunately inhibits collaboration and innovation - Poor management practices- army style ranking. This inhibits innovation and demoralises many employees. Unfortunately, the different ranks are not equal, so you could have a person in a lower rank with a larger and more senior role than somebody in a higher rank. Also you can have people in the same rank with 2 years experience up until 15 years. However, they are both treated as being at the same level of experience. - Poor pay and is a lot lower than competitors - It's all about who you know, not what you know - Tenured professionals end up getting promotions over more experienced and more intelligent less tenured people - Senior management are very arrogant and think you are too far beneath them to even say hello - Senior management don't have enough business experience to lead or manage a business as they've all just worked their way up the chain and have been promoted due to tenure - Poor technology and systems make the company very slow to react - Performance reviews are based on who management like opposed to who has delivered more value to the business

Explore other reviews about American Express

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

flexibility. good communication from leaders. opportunity to learn more

Cons

l little rigid- must do things a certain way.

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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