Metrics + Selfishness = Disaster - Senior Manager American Express Employee Review

3.0
Mar 21, 2013
Recommend
CEO approval
Business Outlook

Pros

- Great company culture, willing to invest in employee development - Though slow, senior management is making the require changes to adapt to the market - Encouragement of lateral movements, great mean to get into other business areas where other companies would not even consider you given your irrelevant background - Bright and educated people - Reputable brand name which gains trust from clients

Cons

- Closed-loop network has always been a product benefit, ironically, people there also work in closed-loop networks making cross unit collaboration extremely inefficient and this killed numerous opportunities as a result. - Too much selfishness in place, performance metrics does not reflect the true picture. Concerns with personal metrics outweights the well-being and benefits of the business as a whole. In many cases quality of work is sacrificed in order to "make up for the numbers" on their own scorecard. - Too much brown nosing, it is not rare to see someone with a usual snobbishness rating of 10 to completely go out of their way to lick the soles of the so called band 50+ and get rewarded. - People outside the US are treated like second rate citizens. - Productivity is low, excessive internal procedures, some are even redundant. Most Town Halls are a complete waste of time where the so-called "information" conveyed could be read and obsorbed in less than 3 minutes if passed by e-mail. - Be more prudent on your outsourcing to India, in one case, I had problems understanding what the IT support is saying to the point that I gave up talking and communicate through email instead...and getting her email address alone took me more than 5 minutes because her English was as bad you could imagine.

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5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job and would recommend others to work here

Cons

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5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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