Pros
Great benefits, paternity/maternity leave. Cafeteria is one of the best I've been to. Job security is decent. Be a top performer and you will never need to worry. Also they love it/value when people stay in the same field for 20+ years. They treat you well. It is a good starting point at American Express. Vacation time is a nice amount if Full-time. They are good at meeting you where they can. The minimum, average, and maximum hourly pay is accurate on Glassdoor. So negotiate. Potlucks and parties are good. Co-workers really make the days go by faster. You can move to a different department after 12 months (see cons).
Cons
Unfortunately, if you want to move to a different department it is hard. Leaders/Managers will get discouraged and possibly jealous if they hear you want to move. Be tight lipped if that is your goal. Seen too many people passed on for leadership roles because they mentioned they want to move to other departments. Leaders do not like it when you discover things sooner than them or know more than them. They get intimidated, which is human. Hours can be tough if you lose out on shift bids. Good luck taking off on major holidays. If you dream of more than answering calls all day, this career path may not be for you. Some people have MBAs, MAs, BAs, or Associates. Some people have life experience. Some people have little to no experience. All are paid the same. A new recruit can surpass you in a few months because seniority is not important anymore. Performance is the new seniority. No discounts on cards.