Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      American Express

      Engaged Employer

      American Express reviews

      Culture is changing for worse - Anonymous employee American Express Employee Review

      3.0
      Mar 14, 2010
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a great place for working parents and for those who may not need to climb the corporate ladder but rather need decent paychecks with decent culture.

      Cons

      People love Amex because of its wonderful people and culture. However, I witness that culture is changing for worse. Leaders are busy putting out fires coming from the top, not from customers. Focus on coaching and development is essentially gone. Especially with recent performance ratings, most people are miserable and unhappy with low pay and negative environment.

      Explore other reviews about American Express

      5.0
      Jun 11, 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

      See reviews by: Helpful|Rating|Date|All
      Related searches: American Express jobs | American Express salaries | American Express benefits | American Express interviews | American Express conversations
      American Express reviewsAmerican Express reviews in New YorkAmerican Express review