Where creativity goes to die - Senior Marketing Analyst American Express Employee Review

1.0
Apr 27, 2015
Recommend
CEO approval
Business Outlook

Pros

-Great working from home policy

Cons

-Don't come to American Express, thinking that you'll be able to actually be a part of a creative marketing campaign. All messages are scrutinized by several compliance and legal groups and usually rejected for very small reasons. -The company structure is extremely hierarchical - If you play the game, suck up to your boss and speak up even if you have nothing valuable to add, you'll move up the ranks quickly -Quality of work has little to do with how you're evaluated. Your direct manager is usually not in the meetings that determine promotions and raises, therefore you're judged on how much others know about what you do (at a company of thousands of people...) -Too many cooks in the kitchen on every project destroy the original vision for most products -Pay is low compared to the competition - which leads to all of the good people jumping ship

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5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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