3.0
May 11, 2024
Former employee, more than 1 year
Washington, NJ
Recommend
CEO approval
Business Outlook
Pros
Great pay , plenty Paid time off , generous bonuses ,work from home
Cons
Chaos . Training was poor , did not support the work we had to do . Most consultants had no prior travel agent experience. Fixing other agents mistakes would take hours. That effected the metrics of call handeling time,. What a disaster. .I felt sorry for the card members who’s vacations were ruined by mistakes Amex made . I finally had to resign . The stress was too much. Reaching out for help was dismal .no support . My team leader could not help me with anything