Stressful - Customer Service Representative American Express Employee Review

5.0
Jul 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Fun work environment. Casual dress; hybrid work; generous PTO and ability to flex hours; free $15 on-site lunch credit. lots of work perks; contests, giveaways; room for growth

Cons

Back to back calls; stressful; constant changes; no more high paying bonus; calls are rated based on AI; switching to new managers every 6 months; favoritism; constant team meetings about increasing offers to customers. Supervisors are never around to help,

Explore other reviews about American Express

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job and would recommend others to work here

Cons

Not too much I don’t like about the posit

5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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