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      Ancestry

      Engaged Employer

      Ancestry reviews

      Demanding call center job - CSA - Customer Service Associate Ancestry Employee Review

      2.0
      Apr 12, 2018
      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice co-workers, free breakfast, free lunch once a week. A lot of feedback from managers so you know how you're doing.

      Cons

      They don't say it when they hire but it's a call center. You'll be taking calls 8 hours a day, often back-to-back, a lot of them demanding and not always too nice. A lot of people left when I was there as it wasnt worth it. There were a lot of technical problems on the page and on the work computers/systems, far more than any other company I worked for had.

      Explore other reviews about Ancestry

      5.0
      Jun 24, 2026
      Swe co-op
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

      Cons

      There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

      3.0
      Jun 12, 2026
      Sr director
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s a great product and people are customer obsessed.

      Cons

      Misogyny is baked in to the culture.

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