Pros
standard big company benefits, decent discounts on gadgets, 30% sunday shift bonus, 39 hours week
Cons
be careful with the at home advisor offer, they don´t pay for the space, electricity nor heating and you´re responsible for the safety of the equipment... they lack of transparency and they tell you after a week that you won't get paid if your internet or phone are down of no fault of yours and you don't get paid if the system is down as well (happens rarely though) if this happens 5 times you loose your job they also don't give the exact description and measures of the desk chair and work area they want until a week after you join... also the only thing they reimburse is the internet and that happens with a delay of 3 months so for example you get refunded for january eventually in april...and you need to chase them be aware that you´ll be receiving calls 8 seconds after a call finishes which could drive you crazy...you don't even have time to drink water and it rings again...if you tell the manager about it...you get an aggressive face asking" so what now, think about it you can't cope with that? it´s gonna be always busy like that..." your work is simply and ridiculously judged according to customer surveys, specifically a graphic....and that could make you loose your job very very easily and don't even try to argue that it´s not your fault the customer had to wait long (sometimes up to 30 minutes -not enough advisors-) or apple has very high repair prices or even that the colleagues before you just messed up and you receive the survey.... NONE will listen...the surveys don't get deleted so no effort is really made there...which is scandalous the turn around is very very high so none is worried about firing few agents...they have 3 or more training classes in one year and they hire people from abroad so they don't waist time checking anything...statistic ok you stay...not ok you go!!! theres a lack of consistency...for one advisor is one metric very important for the other another metric...so you´ll never know...you just could be fired although the most important metric is showing 100% but the less important one doesn't meet the standard....it could be just 4% missing that makes you loose your job.... I never in my working life had to tell a customer to please just consider my job and not the other factors when they evaluate the survey because that could make me loose my job....I had to do it with apple....you handle up to 60 calls a day and you are evaluated for an average of 35 surveys a month...also don't even try to argue about that!!! shifts are pure luck...dont count there on having a work life balance! Also BEWARE when they tell you the salary will increase to a specific amount after 6 months...it just doesn't happen...or you´re told oh it depends on performance now or there will be no increase this year.....so you just hear and read people leaving.... when you decide to work from home think that theres no career progression at all (not what they make you think in the interview or later), so you´ll be stuck doing that dull boring and often stressful calls every 8 seconds...when asked about moving back to the office the answer is theres no chair for you here or you apply and we will see.... Be careful with the interviewers they are just wolfs in lambs clothes.....management is incredibly careless... it´s very hard to keep your self motivated working for a company that doesn't care about you and your future.... there is a struggle to keep things positive and avoid the truth when its criticism or it gets a bit negative...some advisors even get away being aggressive to others during work only for the sake to keep things positive... it´s a very stubborn company, if they would only invest genuinely in the welfare and retention of their advisors like they invest in their design....it could be a good company to work for All in all Apple big name big shame you realize you did a mistake joining them when it´s already too late....