Good Place good People - Senior Customer Service Representative (CSR III) Ascensus Employee Review

I just started with Ascensus 1 month ago and have been in training for 4 weeks. It has been a great experience so far. The people are great! They really do follow Ascensus's Core Values of People Matter, Quality First and Integrity Always. They do a great job in creating Team Comradery when most of the company is working remotely. The training really helps prepare you for your job and sets you up for success and the Trainers are awesome!

No cons to report so far.

Excellent manager and team with streamlined processes. Benefits are greater than what I have seen in a majority of other businesses. The IT team generally moves very quick to resolve issues. HR/Hiring team was very quick and informative.

Only have two monitors when three would offer more efficiency. Although many tasks have SOPs and guides, some guides might not be updated (IE I found a guide that had the incorrect naming convention for a file). Any study materials needed to obtain relevant professional credentials are not covered by Ascensus. Obtaining relevant professional credentials also does not provide you with any bonus. You must wait a minimum of 12 months in your current position before wanting to change/pursue other job opportunities at Ascensus. The career ladder, at least in the Compliance team, seems rather narrow and limited.