WITTDTJR's ? How about staffing instead !!!!! - Psm AutoZone Employee Review

1.0
Apr 17, 2012
Recommend
CEO approval
Business Outlook

Pros

20% discount, about 75% of customers were easy going people, benefits were a bit above average, holiday pay, and stock purchase program.

Cons

Where do I begin ? The staffing is a joke for starters. Having 2 people in the store is fine until you get more than 2 customers. Then the phones start ringing, someone needs something put in or on there car, and don't forget the "check engine" reading. Once you have that out of the way, then its time to "up-sale", which means trying to get them to buy useless crap that will just sit in their garage and never be used. Once you have already got under their skin, then its time to check out, but wait, we have these overstocked products that we want to sell you for just 5 dollars, and just before you think they are going to say "screw it, I'll go somewhere else", you have to ask them if they have a rewards card. I didn't mind trying to up-sale something if it was really going to be beneficial, ( if your changing your alternator, you might as well replace the belt. You gotta take it off anyway). But they take it to a whole new level. And with just 2 people in the store( which was about 90% of the time), its kind of hard to try to up-sale people when you got 10 people waiting to be served and 2-3 phone lines ringing. The product on hand they have is just sad. 9 times out of 10, they never have a pair of anything, so you have to call the hub ( trust me, you'd rather pour salt in your eyes) just to see if they have it and if your lucky, will get it the next day. There's plenty of other things I could list " planograms,overstock,truck,window signs, PCI's, etc, but you get the hint.... And you do all of this for crappy wages to boot, you could flip eggs at bob evans and make more than you would here.

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great working environment and pay

Cons

need to work more hours

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros Automotive Knowledge & Skill Development: It is an excellent environment to expand your knowledge of vehicle components, diagnostic tools, and automotive troubleshooting.Customer Interaction: If you enjoy solving problems, the role offers regular opportunities to deliver high-impact customer service (what AutoZone calls "WOW!" customer service) by helping DIYers get their vehicles back on the road. Networking & Community Connection: You frequently interact with local mechanics, DIY hobbyists, and commercial accounts, building strong professional relationships within the regional automotive community. Clear Operational Structure: The store protocols, inventory systems, and safety compliance expectations are highly structured, making daily tasks predictable and organized. Employee Discount: Workers receive a company discount on parts, tools, and accessories, which is a major perk if you maintain your own fleet of vehicles.

Cons

ConsFast-Paced & Physically Demanding: The environment can be intense and requires significant physical stamina. Employees spend a lot of time standing, walking, and lifting heavy parts (like commercial batteries and brake rotors) throughout their shifts. Retail Hours & Scheduling: Retail schedules can be demanding, often requiring flexibility to work nights, weekends, and holidays to accommodate peak store hours.Handling Difficult Customer Situations: Because customers often come in stressed about their broken-down vehicles, employees must be skilled at de-escalating tense situations and managing complaints professionally. Split Responsibilities: Staff members frequently have to alternate between multiple distinct tasks—such as inventory auditing, commercial account delivery, and front-counter retail sales—requiring a strong ability to multi-task and switch gears quickly.

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