I guess it's better than not working. - Parts Sales Manager AutoZone Employee Review

2.0
Aug 25, 2009
Recommend
CEO approval
Business Outlook

Pros

They do pay you. They've got that going for them. Generally, you can get 40 hours without too much trouble. It is very much legitimately satisfying to help someone really and truly making their day better.

Cons

Boy do they hate rewarding hard work. You stayed an extra 6 hours today because someone called in? You worked a 15 hour shift with a single, half-hour break? That's great. Thanks. We're just gonna cut you 6 hours some other day so you don't get overtime. You're seriously not allowed to take tips. I don't get paid enough to spend 6 hours a day outside in blistering heat and humidity (other elements notwithstanding) only to be told that I can't take someone's grateful few moist dollar bills and bye myself a drink. Yeah, right. I would have to agree with many people berating the WITTDTJR system as a pointless upselling scam. I feel horrible charging someone over a dollar for less than a ketchup packet's worth of petroleum jelly. Or little felt rings. Oh god, the paperwork. Just no. Oh, look! It looks like you have been chosen for a raise and a promotion. Enjoy! Enjoy your transfer to another store 45 minutes away, sans both the perks. Ouch. Seriously? That first one bears repeating. But my hands hurt because of ... well, just read the first one again.

Explore other reviews about AutoZone

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great working environment and pay

Cons

need to work more hours

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros Automotive Knowledge & Skill Development: It is an excellent environment to expand your knowledge of vehicle components, diagnostic tools, and automotive troubleshooting.Customer Interaction: If you enjoy solving problems, the role offers regular opportunities to deliver high-impact customer service (what AutoZone calls "WOW!" customer service) by helping DIYers get their vehicles back on the road. Networking & Community Connection: You frequently interact with local mechanics, DIY hobbyists, and commercial accounts, building strong professional relationships within the regional automotive community. Clear Operational Structure: The store protocols, inventory systems, and safety compliance expectations are highly structured, making daily tasks predictable and organized. Employee Discount: Workers receive a company discount on parts, tools, and accessories, which is a major perk if you maintain your own fleet of vehicles.

Cons

ConsFast-Paced & Physically Demanding: The environment can be intense and requires significant physical stamina. Employees spend a lot of time standing, walking, and lifting heavy parts (like commercial batteries and brake rotors) throughout their shifts. Retail Hours & Scheduling: Retail schedules can be demanding, often requiring flexibility to work nights, weekends, and holidays to accommodate peak store hours.Handling Difficult Customer Situations: Because customers often come in stressed about their broken-down vehicles, employees must be skilled at de-escalating tense situations and managing complaints professionally. Split Responsibilities: Staff members frequently have to alternate between multiple distinct tasks—such as inventory auditing, commercial account delivery, and front-counter retail sales—requiring a strong ability to multi-task and switch gears quickly.

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