nice people but not challenging enough job - Customer Success Specialist Autodesk Employee Review

4.0
Aug 23, 2023
Recommend
CEO approval
Business Outlook

Pros

very chill job, most peers are friendly and smart, most managers friendly, director is nice, meal vouhers, respect for private life, interesting product

Cons

CS department does not grow in responsibilities, it is like a call center - you have to call a lot everyday to have short conversations with clients, lots of admin work and that is your KPI. CS people here can do more than that, have some skills that are not being used... one of the managers has mental health issues, very controlling and passive aggressive, micro managing. the top leaders are receiving complaints and do not do anything about it. it is a pity because other managers are nice. (there was another manager who had same issues but luckily was moved to another department).

Explore other reviews about Autodesk

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good WLB Low Turnover Rates Interesting Projects/Work Full Benefits + 401k

Cons

Medium Pay, Not Amazing Stock Packages

2.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The individual contributors, your peers you work with day in and day out are fantastic people! At the IC level, for the most part, it feels like everyone is in the fight together. The work/life balance is good depending on which business unit/team you're aligned with. The benefits are pretty solid, especially the 6 week sabbatical.

Cons

Autodesk moves at the pace of a snail, very slow to take action on anything. Selling is very difficult with all the undocumented approvals, processes, red tape and very few people are willing to actually help! Leadership doesn't care about the people their decisions impact. Feedback is rarely listened to and acted upon. Pay is terrible compared to competitors in this space. Autodesk has embraced a ton of change over the last few years with new marketing, sales and IT leadership and it shows. They are not shy in showing their desire to be the next Oracle at the expense of their people. They are constantly changing tools, processes, people, roles, you name it so you feel like you're under water constantly. Lipstick on a pig.

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