Great Place to work - Customer Service Representative (CSR) Availity Employee Review

4.0
Feb 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Management listens to concerns of workers.

Cons

Training during the pandemic was not good. The pay increase after 90 days comes with other stipulations.

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Availity Response
4y
Thank you for taking the time to write a review. Since going fully remote in March 2020 and continuing to embrace remote work today, we have invested so much energy into improving our onboarding and training programs. Overall, we have received positive feedback from associates, but we’re sorry if the training didn’t meet your needs or expectations. We appreciate your feedback.

Explore other reviews about Availity

5.0
May 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture and people. As long as you’re doing your job and producing, I have not run into any micromanaging etc. work life balance is awesome

Cons

Silo’s are common but getting better each day. That can happen with remote companies. Lots of new products and changes with new leadership etc so need to adapt

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Availity Response
11h
Thank you for the five-star review! We’re glad to hear that our culture, supportive teams, and work-life balance are making a positive impact on your experience. It’s also encouraging to know that you feel trusted to do your work without unnecessary oversight. We also appreciate your perspective on collaboration as we continue to grow, introduce new products, and evolve with new leadership. We remain focused on strengthening connection and alignment while maintaining the flexibility that supports our associates. Thank you for being part of the Availity team and for sharing your feedback.
4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work Remote Benefits Unlimited PTO Work life balance

Cons

Can feel clique in the upper engineering circles A lot of "rockstar devs" but hard to communicate across teams

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