Pros
There used to be a lot of great reasons to work @ Avaya but now the only reason is because pay is good.
Cons
The leadership has no idea what they are doing. They want to outsource everything to low cost geography which means outside of the US. Everyone wants to just check something off their list regardless of how well trained, documented or understood within the company which impacts customer service. There are way to many Directors & VP's. Our CEO and leaders have truly made this company a mess especially when they purchased Nortel. We are losing lots of revenue and large customers because the leaders are to focused on cutting cost instead of really looking at why we are losing the revenue and fixing it. They need to realize a company this large cannot be outsourced to contractors and that is why we are losing so much and the future does not look very good for Avaya employees or customers.